Register member and
get extra benefits
12 Months Free warranty extension: In addition to our regular 12 months
warranty, buyers who have registered official website member can extend the
warranty on their PRUNUS products to 24 months.
Note: Warranty extension is not valid for used goods.
Contact us on purchase
platform or email prunus-technik@hotmail.com for assistance.
Warranty Timeline
|
Item
|
Limited Warranty
|
Extension Warranty
|
|
Radio
|
12
|
12
|
|
Bike Grips
|
12
|
12
|
|
Accessories
|
12
|
12
|
Note: for reference only. Warranty periods differ according to
the model.
30 Day
Money-Back Guarantee for Any Reason
Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address.
Once the returned item arrives back in PRUNUS’ warehouse for inspection, the
refund process will begin.
|
30
DAY RETURN POLICY
|
|
|
|
Return
has to include all accessories?
|
Yes
|
|
Return
requires original packaging?
|
Yes
|
|
When
do we execute the refund?
|
Upon
receipt of the return package (if the customer returns the product to our
warehouse)
|
|
When
do we execute the replacement?
|
Upon
receipt of the return package (if the customer returns the product to our
warehouse)
|
|
Refunds
for delivery costs
|
Quality
issues only
|
|
Refund
for return shipping costs
|
Quality
issues only
|
|
Refund
for lost/damaged item returns
|
Take
responsibility for the returns with a prepaid shipping label only
|
|
|
|
|
Return
from overseas - customer taken it there
|
Not
accepted
|
|
|
|
Refund requests for the 30-day money back guarantee expire 30 days after
opening a warranty claim. It is not possible to process a request for a refund
for non-quality issues outside of this 30-day window. For quality-related
issues, please see below.
Limited Warranty Details: For Quality
issues only
|
SELLER'S
WARRANTY
|
Is
extended warranty available?
|
Yes,
but not for refurbished or used items
|
|
Unauthorized
returns
|
Not
accepted
|
|
For what reasons are returns accepted?
|
Product
quality only
|
|
Is
an accepted for a refund?
|
No,
only for a replacement
|
|
When
does the warranty start?
|
The
date the item was purchased
|
|
Do
I need SN / pictures / video?
|
SN
or visible proof depicting the defect are required
|
|
Return
needed?
|
Warranty
can be processed without returns in certain cases, at the discretion of PRUNUS
|
|
Should
I keep all the accessories in case of a return?
|
Yes
|
|
Who
pays the shipping fee for shipping back the unauthorized return package?
|
The
customer
|
|
Does
a return require the original packaging?
|
Yes
|
|
Is
there warranty for free products?
|
No
|
What does this
warranty cover?
During the warranty period, if the original manufacture of the material or
workmanship of the product is deemed to be defective, PRUNUS® will (at its sole
option) replace the product at no charge with the same or comparable product.
Products and parts replaced under this warranty become the property of PRUNUS®
and are not returned to you. If products and/or parts require service after the
warranty period expires, you must pay all labor and parts charges. Warranty
coverage terminates if you sell or otherwise transfer the product.
What does the
warranty not cover?
This warranty does not cover:
• Improper use or installation
• Cosmetic damage
• Damage due to acts of nature. For example: lightning strikes, tornadoes
and similar
• Accidents
• Misuse
• Negligence
• Commercial use
• Modifications to any part of the product, including the antenna
• Connection to an incorrect voltage supply
• Attempted repair by anyone other than an authorized facility
PRUNUS will
service and not replace:
• Products sold ‘as is’ or with all faults declared
• Consumables, such as fuses or batteries
• Products where the factory applied serial number has been altered or
removed
Repair replacement as provided under this warranty is your exclusive
remedy. PRUNUS® shall not be liable for any incidental or consequential damages
for the breach of any express or implied warranty on this product, including,
but not limited to: lost data, loss of use of your product, lost business or
lost profits. PRUNUS® products makes no other express warranties with respect
to the product, all express and implied warranties for the product include but
not limited to: any implied warranties of and conditions of merchantability and
fitness for a particular purpose, are limited in duration to the warranty
period set forth above and no warranties, whether express or implied, will
apply after the warranty period.
Contact PRUNUS
For customer service please contact: prunus-technik@hotmail.com
return address：404, Building A3, He-Kan Industrial Zone, No.41, Wuhe Avenue, Nankeng Community, Bantian Street, Longgang District, Shenzhen
